A Study On The Training And Development Programs For Improving Business Operations In The Field Of Travel And Tourism Areas Under Kerala Cooperative Tourism Sector

  • Dr.Muhammed Anas.B
  • Dr.Anil Kumar
  • Dr.Sini.v
Keywords: TraveL, Tourism, hospitality, training, development, Kerala, cooperatives, employee, performance, service quality, cooperative societies, human resource management

Abstract

The tourism and hospitality industry Kerala, India has experienced significant growth in recent years, with cooperative societies playing an increasingly important role. However, the lack of adequate training and development initiatives has hindered the ability of these cooperatives to deliver high-quality services and remain competitive. This study aims to investigate the importance of training and development for enhancing the performance of tourism and hospitality businesses operating under the Kerala Cooperative Tourism Sector. The research employees a mixed-methods approach, combining quantitative surveys and qualitative interviews. A sample of 150 employees and 30 managers from various tourism cooperatives in Kerala were surveyed to assess their perceptions of current training practices, skills gaps, and the impact of training on job performance. Additionally, semi-structured interviews were conducted with 15 industry experts and cooperative leaders to gain deeper insights into the challenges and opportunities related to training and development in the sector.The findings reveal significant positive relationship between the provision of training and employee performance. Job satisfaction and customer satisfaction. However, the results also highlight the inadequacy of current training initiatives in the Kerala Cooperative Tourism Sector, with many employees reporting insufficient training opportunities and a lack of alignment between training content and job requirements

Author Biographies

Dr.Muhammed Anas.B

Secretary, Kerala State Co-operative Tourism Development Centre Limited & Post- Doctoral fellow in Srinivas University,Srinivas Campus,Srinivas Nagar,Mukka ,Surathkal,Mangalore -574146

Dr.Anil Kumar

Registrar , Srinivas University , Srinivas Campus,Srinivas Nagar,Mukka ,Surathkal, Mangalore-574146 

Dr.Sini.v

Assistant Professor , S.N College , Varkala, Affiliated to University of kerala , Trivandrum

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Published
2024-01-12
How to Cite
Dr.Muhammed Anas.B, Dr.Anil Kumar, & Dr.Sini.v. (2024). A Study On The Training And Development Programs For Improving Business Operations In The Field Of Travel And Tourism Areas Under Kerala Cooperative Tourism Sector. Revista Electronica De Veterinaria, 25(1), 3310-3314. https://doi.org/10.69980/redvet.v25i1.1303
Section
Articles