“A Descriptive Study To Assess The Patient’s Satisfaction Regarding Nursing Care Provided By Nursing Staff In View Of Hurdles Faced By Nurses, In A Selected Tertiary Hospital Of Metropolitan City.”

Abstract

Patient satisfaction is the perception of care received compared with the care expected and represents a balance between the perception and expectation of the nursing care received. Patients thereby evaluate the health-care services as well as the providers from their own subjective point of view. The aim of the study was to assess the patient’s satisfaction regarding nursing care and to assess the nurses view for hurdles. The data was collected by using non-probability convenient sampling technique. The sample size was 60 patients and nurses of a selected tertiary hospital. The result shows that that Total nursing staff and patients among 60 responses, 30 response were recorded with nurses for the hurdles faced while providing nursing care and 30 responses were recorded among patients to assess patient’s satisfaction regarding nursing care. Among 30 nurses responses 70% responses are strongly agree, 25% responses are agree, 3% are disagree and 2% responses are with strongly disagree 30 responses were among patients regarding patient’s satisfaction over all responses were recorded as 34% responses were with strongly agree, 49% response are marked in agree and 10% responses are marked as disagree and 7% responses are marked as strongly disagree.